If you have an existing booking during this temporary closure, please note that your booking would have been cancelled and you should have received notification.
When will you be re-opening your restaurants?
With the evolving situation we are unable to confirm a specific date when we will reopen. We will monitor the situation closely and adhere to all government advice. We will be regularly communicating by all channels on the latest situation.
I need to cancel or amend an upcoming booking
If you booked online you can cancel/amend your reservation in the same way, please see your booking confirmation email for more information.
For any urgent requests relating to an existing booking, please email firstname.lastname@example.org – please note we will endeavour to respond to your request as swiftly as possible, we do expect significant volume of enquiries and therefore may take longer to respond than usual.
PRIVATE DINING AND EVENTS / GROUP BOOKINGS
I have an existing Private Dining or Events booking, can I reschedule?
For existing and upcoming bookings, please email email@example.com with the subject line ‘re-schedule’ who will be able to assist you to rebook at a later date.
For any new Private Dining or Event enquiries for future dates, please email firstname.lastname@example.org with the subject line ‘new enquiry’.
VOUCHERS, EXPERIENCES AND MASTERCLASSES
My voucher is about to expire, can I extend it?
Gift cards have been extended for three months and experiences have been extended for five months. For any gift shop enquiries, please email email@example.com.